WeKinnect can help you protect your credibility online with reputation management services that work to repair negative reviews and serve to keep your brand name in good standing on the Web. We provide our clients with the tools and techniques that make it possible to respond to reviews and address less-than-stellar comments and ratings that may have tarnished your credibility and harmed your bottom line. Feel free to get in touch with our team for more information about how to build trust and credibility online- your initial consultation with us is free-of-charge.

Q: What is online reputation management and how can it help my business?

A: Your reputation on the Web has direct bearing on how the watching world sees your business. The fact that you have negative reviews is not as important to potential customers as how you deal with them. By working toward a mutually satisfactory end, your credibility with past and future customers will soar.

Q: How can I build credibility online?

A: Learn who makes up your target audience and connect with them in a meaningful way. Brand storytelling through vlogging and infographics create transparency that attracts new customers.

Q: How can I protect my credibility once established?

A: Be consistent with the products or services you offer, provide exceptional customer support, and make sure your website is safe and secure for purchasing transactions. Establish your business credibility online one slow step at a time and you’ll start to see an improvement in the way you are viewed by customers.

Q: How can I maintain credibility with online reviews?

A: Remove fake reviews and let your customers see the good, the bad, and the ugly. Make it known to future customers that you’re active in resolving problems and working toward improving customer experience. Hire a marketing agency that offers a post-purchase program of some type to generate more reviews and remain committed to posting both negative and positive ratings.

Q: Why is credibility so important for an online business?

A: Credibility helps create an image in the mind of each potential customer and influences purchasing patterns and behaviors. Your credibility is largely determined by how you respond to complaints and negative feedback found on the Web. By ignoring bad reviews, you lose credibility, however, by addressing problems quickly, you reveal that your company has a heart.

Q: Can I perform reputation management services without help from a marketing agency?

A: Best practices in credibility and reputation management require the expertise of a PR marketing firm, at least in the early stages. Once you gain a sense of how to improve andm aintain credibility, you might consider switching to a service that allows you to take a more active role.

Our ‘Do It Yourself’ reputation management service at WeKinnect is the ideal option if you need training or want to get set up to manage your business’ reputation over time. Get started with our ‘Do It For Me’ service, learn the ropes, and we’ll help you transition to a program that will put more control in your hands. Get in touch with us today for a free marketing consultation- reach us at 800-951-3755 for more information on how to protect your credibility online.